FAQ's
These are the facts.
Where do you we ship?
We currently ship to most of the European countries. We also ship internationally to the UK and USA. See our shipping information here.
How do we ship our orders?
We will ship your order in a box or bubble mailer and safely wrapped up to avoid any damage.
What is QSB break shipping?
When you enter a break we do not charge you shipping fees. Instead collectors can join multiple breaks over time and purchase "break shipping" to ship your cards when you want. If you'd like to have your cards shipped immediately please include 'Break Shipping' with your break order.
What are the shipping costs?
The Netherlands €5,00 (Free over €200)
Europe Zone 1 €11,99 (Free over €350)
Europe Zone 2€19,99 (Free over €500)
EUROPE ZONE 1:
Belgium, Germany, France, Luxembourg, Austria, Denmark, Hungary, Poland and Czech Republic
EUROPE ZONE 2:
Bulgaria, Croatia, Estonia, Finland, Georgia, Greece, Ireland, Italy, Latvia, Lithuania, Norway, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
How long will it take to receive my order?
Delivery time depends on your location and local delivery service. Under normal circumstances you should receive your order in the Netherlands in 1-3 working days. Orders sent to the rest of Europe will take 3-5 working days. Worldwide deliveries may take up to 3-10 working days. (Please note, during sale periods and holidays it may take longer for your order to arrive.)
What payment methods are available?
You can pay for your order with the following options:
- Paypal
- iDeal
- VISA
- Mastercard
- Maestro
- Apple Pay
Can I get an invoice?
Your invoice is included in the order confirmation. If you think your invoice is incorrect, please contact us immediately.
Do we offer tax free shopping?
No, all our prices are final and include the 21% VAT, in compliance to Dutch law.
An item is out of stock?
We are sorry that the item that you are interested in is out of stock. You can send an email to ask if the item will be restocked.
Mail us here.
Do we accept returns?
Due to the fluctuating market we do not accept returns.
My order arrived damaged?
We are sorry that the item is damaged. You can contact us by mail and we will provide you with a solution as soon as possible. Please do not send damaged items back to us without contacting us first.
Mail us here with images and your order confirmation
Do we offer discounts?
Sign up to our newsletter and follow us on Instagram. We always spoil our community with exclusive discounts and promotions.
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