When an order is received at Q’s Cards before 14:00 CET, we aim to ship the same day. However, during peak periods or high order volumes, shipping may be delayed by 1–2 business days.

In case any of the products are a pre-order, the entire order will be shipped once all items are on stock.

Pre-orders are shipped the same, or latest the following day when stock is received at the warehouse.

In case you've ordered an item that's in stock, all items will be reserved and will get shipped with the pre-order item(s).

We currently ship to most of the European countries. We also ship internationally to the UK and USA. See our shipping information here.

We will ship your order in a box or bubble mailer and safely wrapped up to avoid any damage.

Delivery time depends on your location and local delivery service. Under
 normal circumstances you should receive your order in the Netherlands in 1-3 
working days. Orders sent to the rest of Europe will take 3-5 working days.
 Worldwide deliveries may take up to 3-10 working days. (Please note, during sale periods and holidays it may take longer for your order to arrive.)

You can pay for your order with the following options:

• Paypal
• iDeal
• VISA
• Mastercard
• Maestro
• Apple Pay

Your invoice is included in the order confirmation.
If you require a formal VAT invoice, please
contact us.

No, all our prices are on the webshop are including VAT.

We are sorry that the item that you are interested in is out of stock. You can send an email to ask if the item will be restocked.

Mail us here.

Due to the fluctuating market we do not accept returns.

Received a damaged item? We’re sorry to hear that.

Please contact us by email within 24 hours of receiving your order at support@qscards.com. We will provide you with further instructions.

Important: Please do not open sealed products (such as packs, boxes, or cases) if the parcel or contents appear damaged. Opening sealed products may reduce or void your eligibility for a refund, as these items can no longer be resold.

You may inspect the outer packaging and visible condition of the goods, but do not further open or use the product before contacting us.

We reserve the right to refuse refunds if products have been opened or handled beyond what is necessary to assess their condition.

Please do not return damaged items without contacting us first.

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If an order is returned to our warehouse due to unpaid customs fee. we will charge a 5% restocking fee.